Get help with your account or report a problem by contacting a BlackPlanet member advocate at: MemberAdvocate@InteractiveOne.com
To change your personal information such as geographic location, age or gender please follow these steps:
Your changes will now appear on your Personal Page!
Remember if you update your email address you will have to verify it before you can send notes to other members!
You cannot change your username once you have opened an account. This is our unique way of identifying you so the only way to get a different username is to open a new account.
Your Page Log keeps track of who visited your Personal Page in the last 14 days. Entries are recorded chronologically showing the most recent visitors first. You can view your page log by clicking on the Page Log link on the left side of the home page.
It's easy. When you come across a Personal Page that looks inviting you can click on the “Add to Friends” list. The person you are inviting as your Friend must accept the invitation before he or she appears on your Friends list.
Having members on your Friends List makes it easier to communicate with them. Once they are on your Friends list they will see every bulletin you post and their names will be automatically added to your address book in notes.
The names of your Friends also appear on your Personal Page so others can see how many Friends you have.
What are you waiting for? Start inviting some Friends!
Currently you can not change your year of birth.
As part of our member safety program we added minimum and maximum ages to chat rooms. As a result, some members started altering their age to access certain rooms. As an added security measure we blocked your ability to change your birth year. We are sorry for any convenience this may cause you.
If you have favorite links they will be listed here and you can delete them. If you want to add them you can add from this section as well.
To add videos, simply go to your personal page and click on the Videos tab. You can upload as many videos as you want in this section. Videos must be five minutes or less. Don't worry if your video is longer than five minutes — our handy editing tool will allow you to easily shorten your video.
Videos that you upload in the Video tab section of you Personal Page are not automatically added to your Personal Page. You must click on the “Arrange Your Page” link and add the video widget. Once the video widget is added you can decide which of your videos to display on your personal page.
You can now add a Blog to your personal page! This is your opportunity to share your thoughts with us! You can tell us what you are thinking about the news, your favorite movies, your favorite food, who you are going to vote for in the next presidential election or even what you think about Paris Hilton! You can allow all members to read and comment on your blog or you can keep your thoughts private or viewable by just your friends. The choice is yours!
You now have the ability to share your thoughts about so many things! Don't hold back! Go ahead. Start your blog now!
Steps for adding a photo to your Personal Page:
Once your photo is uploaded into our system you can use it any of your profiles.
Note: All social main photos must be approved so other members will not be able to see it right away. It can take up to 24 hours for approval.
Songs must be in mp3 format and each song must be less than 10mb in size. As a general rule you can assume that 1mb is equal to one minute of a song.
Your Guestbook is attached to your Personal Page. When you create your Personal Page for the first time, the Guestbook is automatically created. You can add a heading and description, and enable/disable your Guestbook by going to your Personal Page and clicking on Edit Guestbook link.
Once you are in the Edit Guestbook Mode you will see each section of the Guestbook listed. Click on whichever section you want to edit and use the easy to follow guidelines for designing your Guestbook.
To delete individual entries, go to your Personal Page, click Guestbook, and then select the “manage posts” link. Check off the posts you want to delete and then hit the “Delete All” button.
We have many privacy settings in place that allow you to choose what information you want others to know about you.
You can set your personal page to private so only those on their Friends list can view it. After you design your page click on Privacy Settings. The first option asks you if everyone can view your page or just your friends. Select which option you want and click Save Changes at the bottom.
There are additional privacy settings you can choose including the following:
All of these options are located under the Privacy settings tab in the My Account section.
You can hide your page views so that other people don't know you visited their page by doing the following:
You will see an option for recording your visits in other member's page logs. If you click “No” they will not know you visited their page.
Don't want others to see when you last logged in? No problem. Now you can hide this information. Click the Edit button in your personal information widget, uncheck the “hide last login” box and save you changes.
Your dating profile will be deleted.
Do you have a friend who is so busy on the site that their activity is always appearing on your Friend Center? If this annoys you we have a solution! Now you can click on the My Friends link and remove this person from your Friend Center. If you do this you will no longer see any of their activity. This person will remain on your Friends list and you will still have all the privileges that being friends offers such as viewing bulletin posts and Friends Only pictures. And if you change your mind its just as easy to add them back to your Friend Center.
Many members want to receive an email every time they have a new notes, new Friends invites or guestbook posts. However some members would rather not be notified.
You can choose what alerts you want to receive by clicking on:
You can select which alerts you do not want to receive by clicking the "Turn Off" link. As soon as you select this you will stop receiving the instant alerts via email.
Once in this section turn all the alerts off by clicking on the off buttons. If you want to get removed from everything check the box that reads “I do not wish to receive any e-mails.”
This option is located at the bottom of the page.
If you make your page private you will not show up in the new member find areas. To make your page private click on Edit next to your member name, Privacy settings, and select the option to only allow your page to be viewable by your friends.
There could be two reasons for this:
Sometimes members see an old version of the site or the home page is not updating. If this is happening to you you may need to to get rid of temporary internet files in order to see the updated site. This process is called clearing your cookies.
Here is how you do it For Microsift Internet Explorer. See your browser's help files for Firefox, Chrome or Safari:
When you are done, log in again and you should be able to access the site once again.
Some IFILM users find that nothing happens when they click on the green "Watch Now!" links. The IFILM Player does not launch, and therefore, the video clip you've selected is unable to play.
This is typically caused by Pop-Up Blocker software installed on your computer. Pop-up Blockers are sometimes unable to recognize that the IFILM Player is user requested, so they prevent it from opening. Pop-up blockers are included in software from AOL, MSN, Internet Explorer, Netscape, Norton Utilities, Alexa and many more. If you experience this problem playing video clips, try disabling your pop-up blocker. You should be able to view the videos.
Please understand that when you receive the “Illegal Login” message, it does not mean that you are using the wrong username or password. This message just means that you might have certain programs or security settings set on your PC which are not allowing you to log into the site.
If you are using a PC outside of your home, then you are most likely behind a firewall which will stop you from logging into the site. You will need to speak to the “System Administrator” at that location about giving access through the “Firewall.”
If you are accessing the site using Firefox your settings may be blocking you from viewing photos. Here’s how you can change your settings:
In order for your dating profile to be 100% complete you must have a statement about yourself in the “About Me” section and you must have at least 2 photos in your profile. One must be your main photo and the other should be in your gallery.
Once your dating profile is 100% complete you will receive 600 Member Points. After you receive your points you can click on the Member Points tab to redeem them for a free month of dating.
If someone is using your photos or is impersonating you we can shut the page down. Before we do this we need proof that your photos are being used by someone else.
Here's how to prove you are the correct owner of the photos. Take a picture of yourself holding a piece of paper with today's date written on it. Email this photo to us and be sure to include the member name of the person who is using your photos.
Once we can verify the photos are yours we can remove the page displaying these photos.
Send photos to the following email address: MemberAdvocate@InteractiveOne.com.
To contact the BlackPlanet.com Member Advocate please write to: MemberAdvocate@InteractiveOne.com.
Yes! And it's so easy to send an invitation!
Click on the “Invite your friend” link located at the top right side of the website.
If you know your friends email addresses you can enter them one by one. If you prefer you can also import contacts from your AOL, Yahoo, MSN, and Google address books.
Enter an optional message, click the invite button at the bottom of the page and your invites are sent!
There is no limit to the amount of friends you can have so what are you waiting for? Start inviting your friends!
We respect the intellectual property rights of others and we prohibit users from uploading, posting or otherwise transmitting on the Company Sites or the Services any materials that violate another party’s intellectual property rights. If you believe that any material on the Site infringes upon any copyright which you own or control, you may send a written notification of such infringement to our designated Copyright Agent below.
Chief Operating OfficerPursuant to the Digital Millennium Copyright Act, to be effective the notification must be in writing and include all of the following:
Get help with your account or report a problem by contacting a BlackPlanet member advocate at: MemberAdvocate@InteractiveOne.com
Questions about what's allowed on BlackPlanet.com? Check our Terms of Service.
