GE Capital - Retail Finance
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Job Summary
Type:
  • Employee
Location:
  • AZ - Phoenix
Salary:
  • USD Per Hour
Job Status:
  • Full Time
Job Category:
  • Customer Service and Call Center
Relevant Work Experience:
  • Less than 1
Career Level:
  • Entry Level
Contact Information:
  • Synchrony Financial
Bilingual (English/Spanish) Customer Service Representative

Engage with a company that knows you re as important as the customer.

Engage with a call center team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens.

We re in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We re building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE s rock-solid leadership combined with the fresh ideas of a new team.

Engage as a BILINGUALCUSTOMER SERVICE REPRESENTATIVE

The role

Ever spoken with a Customer Service Representative who solved your problem and left you smiling? That s your job description here: making sure our customers know they made the right choice when they chose us. You ll be the main contact for English- and Spanish-speaking customers looking for answers about our credit cards. Our customers need your help increasing their credit line, understanding payment options and promotional plans and finding ways to make good health and purchases more accessible.

Essential Responsibilities

Of course you re a team player. Of course you re good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to:

Keep computerized customer profiles up to date via written and verbal requests.

Resolve inquires on new accounts and authorize sales on existing ones.

Know how to offer and sell additional services.

Build relationships with clients and customers.

Have strong numeric aptitude, problem solving and analytical skills.

Qualifications and Requirements

*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT

6+ months of customer service experience in any industry or equivalent military experience

Basic Math Skills - Arithmetic computation.

Must be fully fluent in both English and Spanish

Eligibility Requirements :

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • If currently a GE Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

    Desired skills and experience Ability to perform in a fast-paced environment. Excellent verbal, written and telephone skills. Background in call center environment.

    If you re the kind of person who can engage and solve problems, you re the kind of person we need. Learn more and apply at www.SynchronyCareers.com

    Engage with us.

    Explore our call center jobs at www.SynchronyCareers.com style="LINE-HEIGHT: normal; MARGIN: 0in 0in 0pt">GE offers a great work environment and challenging careers. GE is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.



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