TransCore, a subsidiary of Roper Industries, Inc. (NYSE: ROP) is seeking a full-time Customer Service Representative to join the Track & Trace Department in Conway.
Under the direction of the Customer Service Supervisor/Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain policies and procedures, and process payment information. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.
Essential Duties and Responsibilities:
Assists customers with the account opening process.
Accurately explains the terms/conditions and policies/procedures relating to the account.
Processes account payments, perform cash out process at end of shift. Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
Performs account maintenance, including account changes, adjustments, and statement requests.
Contacts customers for additional account information.
Assists in problem correspondence as required.
Prepares reports including CSR Daily Activity report and cash out report.
Required Skills & Requirements:
College Degree required.
Excellent customer service, problem solving, and presentation skills.
Excellent written and verbal communication skills.
Intermediate Office Suite Skills.
TransCore s expertise includes systems integration, design consulting, operations, maintenance, manufacturing, RFID and satellite communications technologies, and extensive Web-based logistics and transportation management systems.
TransCore offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
TransCore is proud to support workforce diversity and is a committed equal opportunity/affirmative action employer. We encourage women and minorities to apply.
To learn more about TransCore please visit us at www.transcore.com.
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and r sum s are managed exclusively through the Human Resources Department. TransCore will not consider unsolicited r sum s from vendors including search firms, fee-based referral services and/or recruitment agencies.