C. R. England
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Job Summary
Type:
  • Employee
Location:
  • UT - Salt Lake City
Salary:
  • USD Per Year
Job Status:
  • Full Time
Job Category:
  • Supply Chain/Logistics
Contact Information:
  • C. R. England
Road Service Agent

As a 90-year leader in global transportation, C.R. England is interested in hiring a Road Service Agent to work in our Road Service Department. This exciting opportunity involves assisting drivers with Emergency Road Service assignments throughout the country. Road Service Agents are responsible for the oversight and successful execution of road call service requests for the Road Service Department, which includes but is not limited to, working with all national vendors, truck dealerships and CRE yards.  Includes extensive phone and computer duties.  Individual will interface with drivers, technicians, operational staff, emergency response teams, safety, compliance, shop management, and vendor field personnel.  In addition to correctly facilitating the on-road service repair/call, the individual will be required to accurately enter and track the road call information into multiple CRE truck maintenance software applications.

Responsibilities:

  • Ability to interface with customers, partners, field personnel, operational teams, safety, compliance, emergency response teams, drivers, technicians, and vendors as necessary to successfully execute all road calls.
  • Ability to accurately diagnose tractor/trailer breakdowns and to understand industry specific terminology.
  • Ability to identify correct repair requirements and/or required tools/applications for all road calls.
  • Strong customer service skills and phone etiquette.
  • Demonstrates proven ability to work with all repair locations to affect the best roll time possible.  This includes successfully demonstrating strong decision making ability to utilize all network options and at-site options to meet customer commitments and execute the repair.
  • Handle calls in a timely and efficient manner.  Must be able to perform to identified standards for all Road Service agents.
  • Maintains a high-level of understanding of all applicable CRE policies and procedures related to on-road repairs, estimates, shop operations, OEM requirements, warranty applications, vendors, and safety/compliance regulations.
  • Ability to process invoicing, MasterCard, and ComCheck payments.
  • Actively participates in all required training.
  • Seeks out training opportunities to improve personal performance and stay current within industry guidelines.
  • Strong problem solving abilities.
  • Ability to work in a team environment.  Road call business is not ratable.  Must be willing to support and assist in overload work situations.  This includes being flexible on breaks and lunch hour.
  • Must be open to flexible working hours.  The Road Service Department is a 24/7 operation.  Individual must be willing to work holidays, weekends, and cover for vacation/sick time as required. 
  • Understands and achieves stated Road Service/Maintenance department goals and costs.

Qualifications:

EDUCATION:


High School diploma required

Technical/Associate college degree preferred


EXPERIENCE:


One-two year s equivalent relevant business experience

Technical aptitude sufficient to correctly diagnose tractor/trailer breakdowns

Computer proficiency a must

Excellent written and verbal communication skills

Strong people skills required to function effectively in a customer service environment

Proven ability to work successfully under pressure

Mechanical knowledge a plus

Driver/dispatching experience a plus

Safety/Compliance knowledge (CSA)



C.R. England offers a competitive benefits package that includes, medical, dental, life, vision, vacation, and 401K.


C.R. England has grown 100% in the last ten years and seeks to continue its exciting success. We have 4 schools across the nation with plans for further school growth in the near future.  Our outstanding growth represents tremendous opportunity for those interested in leadership and management careers. Our hiring process focuses greatly on those interested in long-term career possibilities and encourages career-minded individuals to apply. 



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