GE Capital - Retail Finance
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Job Summary
Type:
  • Employee
Location:
  • OH - Dayton
Salary:
  • USD Per Year
Job Status:
  • Full Time
Job Category:
  • Customer Service and Call Center
Relevant Work Experience:
  • Less than 1
Career Level:
  • Entry Level
Contact Information:
  • GE Capital - Retail Finance
Inbound Fraud Support Representative

GE Capital s Retail Finance business is among the country s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries.

We reward hard work and brilliant ideas with recognition programs and incentive plans. We foster a performance driven culture that puts customers first, sparks creativity, and encourages all employees to come up with new ideas and one of a kind solutions. And when it comes to career advancement, the opportunities are yours for the taking. If interested in enriching your career at a company that values your opinion, then come join our Fraud team.

Universal Representatives assist Clients and Cardholders with resolving inbound calls regarding fraud inquiries. They handle a high volume of phone calls where they will review accounts for possible fraudulent activity. Responsibilities with this role will also include:

Maintaining positive relationship between the customer and GE through the use of Customer Service skills

Researching concerns and responding promptly to client and customer inquiries

Strong ability to handle confidential information

Disposition of credit applications and sales authorizations through application / account review

Consistently providing a superior quality of service

oAnticipating client/customer needs

oCustomer Education

oIdentifying and using appropriate resources in order to provide contact resolution

Work with your manager to better processes

oIdentifying actions to correct telephone. system or operating routine deficiencies

oIdentifying and proposing methods to improve service

oIdentifying and reporting call trends

Additional job responsibilities as assigned

In exchange, you ll enjoy a warm, welcoming environment with benefits that include:

*Paid training

*401(k) savings plan

*Tuition reimbursement

*Casual, friendly work environment

*Shift differential for qualifying shifts

*Weekly Pay

For immediate consideration, please visit http://www.gecallcentercareers.com/

Please note that candidates for this role will not be eligible for transfers internally to other GE businesses.

GE offers a great work environment and challenging careers. GE is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.



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