GE Capital - Retail Finance
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Job Summary
Type:
  • Employee
Location:
  • OH - Dayton
Salary:
  • USD Per Year
Job Status:
  • Full Time
Job Category:
  • Customer Service and Call Center
Relevant Work Experience:
  • Less than 1
Career Level:
  • Entry Level
Contact Information:
  • Synchrony Financial
Inbound Fraud Support Representative

Engage with a company built on trust.

Engage with a team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens.

We re in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We re building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE s rock-solid leadership combined with the fresh ideas of a new team.

Engage as an INBOUND FRAUD SUPPORT REPRESENTATIVE

The role

Trust is everything around here. We work hard to build trust on our team, trust between our employees and leadership, and trust between our customers and company. In this role, you ll be a vital part of creating that trust. You ll handle a high volume of inbound calls about potential fraud, assisting our clients and cardholders resolve their issues. You ll review accounts, research concerns and respond promptly. Most importantly, you ll help maintain positive relationships with our customers relationships built on trust.

Essential Responsibilities

Of course you re a team player. Of course you re good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to:

Be able to handle confidential information.

Anticipate client and customer needs.

Educate our customers.

Identify and find ways to improve service.

Identify and report call trends.

Qualifications and Requirements

*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT

6+ months of customer service experience in any industry or equivalent military experience

Basic Math Skills - Arithmetic computation.

Eligibility Requirements :

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • If currently a GE Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

    Desired skills and experience

    English/Spanish fluency.

    Conflict resolution skills.

    Working knowledge of FDR.

    Microsoft Word and Excel.

    If you re the kind of person who can engage and solve problems, you re the kind of person we need. Learn more and apply at www.SynchronyCareers.com

    Engage with us.

    Explore our call center jobs at www.SynchronyCareers.com

    Synchrony Financial offers a great work environment and challenging careers. Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.



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