Company Profile

Charter Communications

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Charter Communications

About Charter

Charter Communications, Inc., the third-largest publicly traded cable operator in the U.S., serves approximately 5.7 million customers in 29 states. A Fortune 500 company, Charter is headquartered in St. Louis, Missouri, and its stock is traded on the NASDAQ stock exchange under the symbol CHTR. The company’s chairman and largest shareholder is Paul G. Allen, co-founder of Microsoft.
At Charter, our mission is to provide value to our customers. We do this by offering high-quality communication services, continually improving customer care, and through the unwavering commitment of our employees.

High-Quality Services

Today, Charter offers a full range of advanced communication services, including video, high-speed Internet, and telephone. Individually or combined in a bundle, these services provide our customers with tremendous value in the form of entertainment, information, and their electronic connections to the world.
To provide our customers with additional value, Charter offers its services in bundles. Specifically, customers who subscribe to either two or three Charter services receive value pricing. In addition to extra savings, Charter customers enjoy the convenience of dealing with a single provider and the freedom to choose the bundle of services that best matches their needs.
Charter Business™ provides business organizations with scalable, tailored, and cost-effective broadband communications solutions, such as business-to-business Internet access, data networking, video and music entertainment services, and business telephone service. Charter’s advertising sales and production services are sold under the Charter Media® brand.

Continually Improving Customer Care

At Charter, we continually strive to improve every aspect of our customers’ experience with us. As part of this effort, we created Charter Centers of Excellence -- call centers that specialize in specific customer needs: billing and repair, new product sales, high-speed Internet, and telephone. Charter’s focus on improving the customer experience also extends to our installation and repair technicians in the field, whose appointment schedules are organized and updated using the latest mobile-dispatch technologies.

Unwavering Employee Commitment

Charter employees take great pride in the company and are fully engaged in our philosophy of improving the customer experience. Approximately 16,500 Charter employees, in three Charter geographical divisions nationwide, live and work in the communities we serve. As part of those communities, they support a wide range of local activities and charitable projects with financial and human resources.

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