Need help filing out your tax return Don't call the IRS
The tax agency says only half of the 100 million people expected to call this year will be able to reach a person.
Callers who do get through may have to wait on hold for 30 minutes or more to talk to someone who will answer only the simplest questions.
"Taxpayers who need help are not getting it, and tax compliance is likely to suffer over the longer term if these problems are not quickly and decisively addressed," said a report Wednesday by agency watchdog Nina E. Olson.
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