Customers took a stand against Windows 10's aggressive upgrades
But thanks to Microsoft's persistent Windows 10 upgrade program, Worley's grandfather unknowingly initiated the Win 10 upgrade by clicking the "X" to close an upgrade window - which gave permission by not explicitly refuting the update. For the last 21 years, that X has been used to close programs in Windows. Microsoft chose to change that function.
It didn't turn out well.
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