CAREER SUMMARY: Over ten years? experience in positions of increasing responsibility within the Human Resources field and Customer Service, including benefits administration, payroll processing... View More
CAREER SUMMARY: Over ten years? experience in positions of increasing responsibility within the Human Resources field and Customer Service, including benefits administration, payroll processing, implementing employment law, recruiting, training, and supervision. Recently completed MBA with emphasis on Human Resources Management.
HUMAN RESOURCES EXPERIENCE ? Recruited, trained and evaluated management staff. Schedule and conduct employment interviews. ? Responsible for all employment and salary verifications. ? Provide feedback to management regarding the performance and development of team members. ? Responsible for coordinating all new hire orientation classes. This includes preparing orientation packets for new hires and conduct orientation. Ensure drug testing and background verifications are conducted. ? Maintain performance appraisals records. ? Coordinate all termination paperwork and exit interviews. ? Reduced employee turnover rates by enforcing procedures and regulations. Maintain EEO, OSHA and labor law compliance. ? Adhere to state and federal regulatory employment requirements and ensure WOTC compliance.
BENEFITS ADMINISTRATION ? Direct customer benefits management for million dollar accounts, including interfaces with clients scattered throughout the world plus follow up with employee benefit carriers. ? Ensure external and internal deliverables are processed for client on a daily basis, as well as data management, Ad Hoc query requests, and data manipulation for incoming and outgoing files. ? Administer leave of Absence, Payroll, and pension-defined benefits, medical and dental insurance, flexible-spending accounts, life insurance, Medicare, cobra, long and short term disability and enrollments. ? Multi-million dollar Premium Billing Reconciliation. ? Direct the definition, design, and development, basic programming and testing of client benefit statement projects. ? Support consultants on client renewals, including spreadsheet preparation and analysis of claims data, and assist with preparation.
CALL CENTER/CUSTOMER SERVICE ? Handled inbound calls regards to pension-defined benefits, medical and dental insurance/claims, flexible-spending accounts, life insurance, Medicare, Cobra, Short-Term and Long-Term Disability and enrollments. Communicate with employees? regarding their eligibility for benefits and answer their questions. ? Assumed responsibility for executive benefits previously handled by the companies? Human Resource staff. ? Handled an averaged of 135 inbound or outbound calls per day. ? Set up new accounts and manage a pre-existing set of accounts. ? Grow revenue & volume of all products while maintaining and exceeding margin. Execute national/local marketing programs & initiatives. Generate and foster partnerships with assigned customers leading to long-term business success. ? Assisted customer service representatives when manager wasn?t available. ? Train new customer service representatives on software and clients specific information.
MANAGEMENT ? Directed staffs of up to four managers with 55 plus employees. ? Development of strategic plans, budgets and managing teams of multiple disciplines. ? Completed weekly payroll, general ledger, and bank reconciliation, account payable and receivable. ? Created long term unit objectives and action plans for sales and marketing. ? Projected annual sales and profit plans, profit and loss with accounting and inventory ordering. ? Responsible for unit implementation of new products and procedures. ? Collect and report key customer relationship management metrics ? Instill corporate vision and develop an atmosphere of teamwork focused on meeting organizational and corporate objectives. ? Three years experience in vendor and contractor relationship management. ? Increased weekly sales. Averaged a 32% revenue increase each year.
SPECIAL BUSINESS SKILLS ? Exceptional oral and written communication skills ? Typing, Data Entry, Office Equipment and Business Correspondence ? Proficient in key human resources software packages (HR Portal, Applaud, Vantive tracking system, Travis Cobra System, People Soft, Claims Plus, HRIS, Employee Self Service Software), as well as standard office packages including Windows, Project Management, Lotus Notes, Novell and telephone system ? Proficient in Microsoft Word, Excel, Access, PowerPoint, Rumba Mainframe, Microsoft Outlook, AS400 and Internet ? Siebel Selling Software ? Accounting (A/P, A/R and Premium Billing Reconciliation). Quicken Books and ADP Software